Storage Questions

Enigma Recovery | Support for Storage users

Before you buy

Which storage devices can the Enigma Recovery software recover data from?

The Enigma Recovery software can recover deleted files from the following:

  • SD Card (including SD, miniSD, microSD & other types of memory card)
  • Cameras
  • Android devices (directly from the device if it is running Android OS v1-2.3.6. Use an SD Card reader if your Android device is running Android OS 3.0 or higher)
  • Hard drives (internal & external)
  • USB drives
  • Compact Flash

If you’re still unsure if your device is compatible with our software, please contact our support team by creating a support ticket.

What is the full list of features offered by the Enigma Recovery software?

The Enigma Recovery software can recover deleted:

  • Images (including JPG, TIFF, PNG, GIF, BMP, PSD, PSP, PCX and more)
  • Videos (including MP4, AVI, MOV, WMV, MPG, FLV and more)
  • Audio (including MP3, WAV, WMA, RA, MID, IFF and more)
  • Documents (including DOCX, DOC, TXT, PDF, XLS, ZIP, RAR, ISO, CSV, INDD and more)

Once you have recovered your deleted data, you can then export it to your computer. All files will be exported in their native formats.

For more information on the full features of the Enigma Recovery software, please visit our features page.

What are the system requirements?

The Enigma Recovery software is compatible with both Windows and Mac operating systems. The full system requirements are as follows:

  • Windows XP, Vista, 7, 8 & 10 (32bit & 64bit)
  • Mac OS X 10.7 and higher

If you are recovering from an SD, miniSD, microSD or memory card, please ensure that you have a card reader to plug your memory card into. Please note that your storage device must be mounted and visible on your computer in order for the Enigma Recovery software to scan it.

If you have any additional questions regarding the minimum system requirements for the Enigma Recovery software, please raise a support ticket (link to support ticket) and a member of our support team will respond to your query.

How much data can your software recover?

Our software has been designed and developed to recover as much data as possible from your SD Card or storage device.

Currently, our success rate for recovery is 94%. Whilst we can’t guarantee 100% recovery right now, our team is continuously working to improve our software and help you recover the data you need.

You can download a free trial of our software, which will show you a selection of data from your storage device. If you need any further information, please contact our support team, who will be able to advise you on how to recover your data.

Can I export my recovered data from the Enigma Recovery software?

Yes, all data that is found on your SD Card or storage device can be recovered from the Enigma Recovery software. All file types will be exported in their native media format.

If you are unsure how to export your recovered files to your Mac or Windows computer, please contact our support team, and a member of our team will guide you through the export process.

Recovering and retrieving your data

What types of data can I recover from my SD Card or storage device using this software?

With the Enigma Recovery software, you can recover deleted images, videos, audio and documents from your SD Card or storage device.

Once you have recovered your deleted data, you can export it to your Mac or PC computer for safekeeping.

If you are unsure on how any of our features work, or need help with the recovery process, please contact our support team, and a member of our team will respond to your questions.

The Enigma Recovery software is not recognising my external storage device

In order for the software to recognise your device, please make sure that it is mounted and recognised on your computer. If you are recovering from an Android smartphone, you may need to download additional drivers to your computer, which can usually be found on the device manufacturer’s website.

If you are still unable to connect your device, please contact our support team.

Can the Enigma Recovery software recover files from an accidentally formatted memory card?

Yes, the software can recover deleted files from a ‘Quick’ format, which is when files are removed from the partition but can still be recovered (we cannot guarantee that this will recover all files).

If you have carried out a ‘Full’ or deeper format of your memory card, then unfortunately our software will not be able to recover your files.

If you have formatted your memory card and are unsure whether or not your deleted files can be recovered, we recommend that you download our free trial software. During the free trial, you will be able to scan your memory card, and view a limited amount of data that has been found.

If you are still unsure if your data can be recovered, please contact our support team, who will be happy to advise you.

Why can’t I see the data that I know is deleted?

Our current software success rate for recovery is 94%. For a number of reasons, we cannot guarantee 100% recovery for every user, including:

  • Usage of the device
  • Data being overwritten
  • A full format of a memory card
  • Amount of time passed since your files were deleted

How many SD Cards or storage devices can I recover files from?

The number of devices that you can recover data from will be dependent on the software license that you purchase. There are 3 different options available depending on your recovery needs:

  • Single License (Recover from 1 SD Card, Android device or iOS device)
  • Multi License (Recover from 3 SD Cards, Android devices or iOS devices)
  • Professional License (Recover from 10 SD Cards, Android devices or iOS devices)

During the free trial period, you will be able to scan an unlimited number of SD Cards, Android devices or iOS devices. However, you will be limited in the amount of data that you can view, and will not be able to export or restore any data.

If you are unsure which of our license options is the best for your needs, please contact our support team, who will be happy to help find the best solution to recover your deleted files.

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