iOS Questions

Enigma Recovery has two main features: Recovery and Retrieval.

Recovery: If you have your Apple device (iPad, iPhone, iPod Touch) but don’t have any iTunes back-ups then our software will help you to recover your much-needed deleted data. You can recover your deleted:

• Messages (Including SMS, iMessages and WhatsApp chat)
• Contacts
• Call history
• Notes and calendar entries
• Photos and videos (only if you are using iOS 8 or higher on your device)

Retrieval: If you don’t have your Apple device (iPad, iPhone or iPod Touch), or your device has been damaged, Enigma Recovery is on hand and will help you to retrieve that all-important data. You can retrieve your:

• Messages (Including SMS, iMessages and WhatsApp chat)
• Contacts
• Call history
• Notes and calendar entries
• Photos and videos

Our software is available in Multi and Professional, both downloads will enable you to export your data to a CSV, Excel or XML file which you can then view on your desktop or even on your device. For more information on the full features of the Enigma Recovery software, please visit our product page. If you’re still unsure if Enigma Recovery is right for you, please contact our support team on [email protected]. We’re here for you so you’ll never have to worry about lost, hidden or deleted data again.

The function of the Restore app, available on the iTunes App Store is to transfer the data recovered by the Enigma Recovery software back to your iOS device, via our secure server. With the Restore app, you can restore the following data types back to your device:

• Messages (Including SMS Text Messages, iMessages)
• Contacts
• Call History
• Notes
• Calendar
• WhatsApp Chat History

For more information on our Restore application, please click here. If you’re still unsure about the features of our Restore App, please contact our support team at [email protected] who will be able to resolve your query.

Brilliant, we’re happy you are satisfied with the free version. Enigma Recovery makes it easy to upgrade your software. When you are ready to make your purchase simply open the software and click on the shopping cart icon in the top left of the software window. You’ll be taken directly to our checkout page where you can purchase the full version of the software. If you’re still deciding which option to purchase why not look at the full list of features available or contact our support team at [email protected] who can answer any questions you have. We’re here for you so you never have to worry about lost, hidden or deleted data again.

Our software will run on Windows or Mac operating systems; here are the exact requirements that you will need to run Enigma Recovery:

• Vista, Windows 7, Windows 8 & Windows 10
• Mac OS v10.7 to 10.12.4

Whether you are recovering from an iTunes backup file or directly from your iOS device, please make sure you have the latest version of iTunes on your computer. If you are recovering directly from your iPhone, iPad or iPod Touch, make sure you have a USB cable on hand to connect your device to your PC or Mac. If you are recovering directly from an iOS device, please make sure that it has not been restored to factory settings as our Enigma Recovery software will not be able to recover from devices that have been restored. If you are using the Enigma Recovery for Windows, please make sure you have .NET 3.5 or higher on your PC. If you have any further questions regarding systems requirements, please contact our support team on [email protected]. We’re here for you so you’ll never have to worry about lost, hidden or deleted data again.

Enigma Recovery is compatible with iOS devices and backup files created in iCloud and iTunes. Whether you have the latest iPhone or the oldest iPad, our software will work with your device. Apple iOS devices covered include:

• iPhone (including 3G, 3Gs, 4, 4s, 5, 5s, 5c, 6, 6 Plus, 6s, 6s Plus)
• iPad (iPad, iPad 2, iPad 3^rd Generation, iPad 4^th Generation, iPad Air, iPad Air 2)
• iPad Mini (iPad Mini 1^st Generation, iPad Mini 2, iPad Mini 3)
• iPod Touch (iPod Touch 2^nd Generation, iPod Touch 3^rd Generation, iPod Touch 4^th Generation, iPod Touch 5^th Generation)
• iTunes backup files
• iCloud backup files (iOS 9.2 and below)

If you’re still unsure about the compatibility of the Enigma Recovery software with your device, please contact our support team on [email protected]. We’re here for you so you’ll never have to worry about lost, hidden or deleted data again.

We’ve developed Enigma Recovery to retrieve and recover as much deleted data from Apple devices and iTunes back-ups as possible. Our current retrieval rate is over 94% successful. While we can’t guarantee 100% recovery, we can guarantee that our free version will show you a selection of messages, call history, photos and notes, that can then be retrieved from your Apple device or iTunes back-up with the full version. Download our free version today or contact [email protected] if you have any further questions or concerns. We’re here for you so you never have to worry about lost, hidden or deleted data again.

No. You will not need to jailbreak your phone to use our software. You don’t have to worry about our software jailbreaking your iPhone, iPad or iPod Touch either. Our software works by making a copy of your smartphone’s database that we then use to rebuild and extract your deleted and ‘lost’ data. This advanced database methodology 100% guarantees that when you use Enigma Recovery there is no damage to your iPhone or iPad or to any of your much-needed data. If you have any further questions or concerns please contact our support team at [email protected]. We’re here for you so you never have to worry about lost, hidden or deleted data again.

If you are recovering data from your Apple device and have never synced your device with your computer, you will need to have your PIN/password to hand before you start using Enigma Recovery. Enigma Recovery can recover your deleted data directly from the iOS device, if the device has been synced to iTunes on a previous occasion. In this instance, the device will be recognised by the PC. When you connect your Apple device to your computer you will need to ensure it is unlocked before you start our software. If you have any further security questions or concerns please contact our support team at [email protected]. We’re here for you so you never have to worry about lost, hidden or deleted data again.

Unfortunately, our software is not compatible with iOS devices that have been restored to factory settings and will not be able to recover data from such devices. However, if you have restored your device and need to recover data, you can do so from an iTunes backup file if you have one available. If you’re still unsure if our software will be compatible with your data recovery needs, please contact our support team at [email protected]. We’re here for you so you never have to worry about lost, hidden or deleted data again.

Yes, to recover deleted data from your smartphone you will need to have your iOS device to hand. However you can also recover data without your device ‘ if your iPhone, iPad or iPod Touch has been damaged, stolen or lost you can still recover SMS, iMessages, WhatsApp, Call History, photos and videos, as well as calendar entries and notes using your iTunes back-up, if you have one available. View our support article on recovering data using your iTunes backup or contact [email protected] with any questions or concerns. We’re here for you so you never have to worry about lost, hidden or deleted data again.

Deleted data is quite straightforward, this is data such as:

• Messages (Including SMS, iMessages and WhatsApp chat)
• Your Contacts
• Your Call history
• Notes and calendar entries

That you have deleted (either by accident or on purpose) from your iPhone, iPad or iPod Touch. Enigma Recovery recovers this deleted data from your Apple device’s database and shows you the content it can find. Lost or ‘hidden’ data is content such as:

• Messages (Including SMS, iMessages and WhatsApp chat)
• Your Contacts
• Your Call history
• Notes and calendar entries
• Internet History
• Photos and videos

That you can’t find on your Apple device. This data might not be on your iPad or iPhone but it could still be in your iTunes back-up. Enigma Recovery will retrieve all the data from your back-up that you can’t find on your smartphone or Apple device and shows you what it can find. For any further questions or concerns on what deleted or lost data you can expect to find you can contact our support team at [email protected], we’re here for you.

We’ve developed Enigma Recovery to be as advanced as possible and we are continually working to progress our software to recover and retrieve as much of your much-needed deleted or lost data as possible. Due to the way Apple devices are configured, some data is stored in the very root folder of the iPhone or iPad. This means once they are deleted from your Apple device they can only be accessed if you jailbreak your iPhone or iPad. This is why we can only recover certain data directly from your Apple device. If you have an iTunes back-up, Enigma Recovery can also recover photos and videos, as well as Messages (including SMS, iMessages and WhatsApp), Contacts, Call History, Calendar Entries, Internet History and Notes. You can then recover your deleted and lost data without the need for your Apple device. This can then be exported to a CSV, Excel or XML which is very handy if your device is stolen or damaged. iOS devices that have been used for a longer period of time will also be able to have more data retrieved or recovered than those that are brand new. If you have any further questions or concerns on using Enigma Recovery to recover and retrieve from your Apple device contact us at [email protected], we’re here for you.

Yes, our software is guaranteed 100% safe to use. Enigma Recovery has been developed using the most advanced algorithms and database methodology to take a copy of the database on your device. Our software then uses this copy to rebuild the database on your device or in your iTunes back-up and begins to extract the data within it. This way we can retrieve and recover your data without affecting any of the settings on your Apple device or any of the content that is currently on your iPhone, iPad or iPod. Before installing Enigma Recovery you might also want to look at the system requirements for our software. Our support team are always on hand to answer any questions or concerns, simply email them at [email protected] or submit a support ticket.

Yes, you can export your deleted data from the software interface to your Mac or PC, the following formats:

• CSV
• XML
• Excel
• VCF (Windows only)
• HTML (Windows only)

If you’re still not sure how to export your data from the software, contact our support team at [email protected], who will be able to help you through the recovery and export process.

Yes, you can restore your deleted data back to your iOS device with our Restore app, available to download for free on the iTunes App Store. To find out more about how to restore your deleted data, visit our Restore page. If you have any further questions or concerns on using Enigma Recovery to recover and retrieve from your Apple device contact us at [email protected], we’re here for you.

Enigma Recovery is periodically updated to ensure that it is compatible with the latest iOS updates released by Apple. In any of our solutions (free or paid) you can find out if you have the latest version by clicking ‘Update’ from within the Enigma Recovery. The software will then connect with our databases and automatically download the latest version.

This can happen if there is an error in the installation of the Enigma Recovery software. Please contact our support team by filling in a support ticket on our website, or by emailing [email protected] and our support team will help you through this process to use your software.

Enigma Recovery will display this message if you have either iTunes or our software installed without administrator rights. To make sure iTunes and Enigma Recovery run with the correct permissions:

1. Uninstall and then reinstall iTunes
2. Install the latest version of QuickTime Player
3. Change the permissions on Enigma Recovery by:
   1. Right click on the shortcut icon of the software (you will usually find this on your desktop)
   2. Select Run as Administrator.

If you are still struggling to run Enigma Recovery and retrieve deleted data from iPhones, iPads or iPods you can contact our support team on [email protected]. We’re here for you so you never have to worry about lost or deleted data again.

For Windows operating systems, Enigma Recovery needs a framework called .NET to be installed in order to run properly. This is free to install and download from Microsoft: http://www.microsoft.com/en-us/download/details.aspx?id=26 Please ensure that you have .Net 3.5 or higher installed on your PC. If you have any further questions or concerns please contact [email protected] and our support team will be able to help  you.

This can happen if there has been an error during the installation of the Enigma Recovery software on your Mac. Please make sure that you have dragged the Enigma Recovery icon into the application folder when installing the program. If you are still having trouble with this issue, please contact us at [email protected] and we will be able to help you resolve this issue.

This can happen if your device is also not being recognised by your Mac or PC. If Enigma Recovery is showing this error, either in the free version or in our full versions, please firstly try the following steps:

1. Download and install (or reinstall) the latest version of iTunes and Quicktime
2. Make sure your iPhone, iPad or iPod is fully charged
3. Disconnect all other USB devices and try to connect using a different USB port
4. If you are using iOS 7.1 or later on your device, please ensure that you have verified ‘Trust’ for your computer from your device.
5. If you have a different USB cable available to connect your device to your Mac or PC, please try this.
6. Make sure you’ve instructed Enigma Recovery to connect with your device. This is done when the software first launches. In the ‘Connect your storage unit’ section, hover over the device you’d like to synchronise with and select ‘Connect’.

These simple steps will hopefully help you to connect your device to Enigma Recovery. If you are still struggling to connect you can also try:

1. Turn your Apple device fully off and then back on again.
2. Restart your computer and reconnect your Apple Device to your computer

If you are still struggling to run Enigma Recovery you can contact our support team on [email protected] who will help you troubleshoot and connect your device. We’re here for you so you never have to worry about lost or deleted data again.

When you first set-up iTunes it will ask you to choose a location to save this software to. By default this location is usually set to the users section of the main drive, for example: C:\\Users\John\AppData\Roaming\AppleComputer\MobileSync\Backup Make sure that you have hidden files showing if you are looking for your iTunes backup in the default location. Your backup file might not be showing if you have selected somewhere else to install iTunes, or if you save your iTunes backup files to a different location than the default option. If you can’t find your iTunes backup in the users section of your main drive you can try searching for the folder AppleComputer which will allow you to find the location of your iTunes backup. If you are still struggling to find your iTunes backup file you can contact our support team on [email protected] who will help you troubleshoot and find your files. We’re here for you so you never have to worry about lost or deleted data again.

We’ve developed Enigma Recovery to retrieve and recover as much deleted data from Apple devices and iTunes backups as possible. Our current retrieval rate is over 94% successful. Unfortunately we can’t guarantee 100% recovery. The iPhone, iPad and iPod Touch have a limited number of memory locations that messages and other data can be saved in. These memory locations will generally be full of ‘current’ data such as those messages still on your smartphone. If you are only seeing some of your deleted data this is because the memory on the phone is full with other data or in the case of messages your older data has been overwritten. If this happens to you, unfortunately you will not be able to retrieve your data, or run Enigma Recovery again, to get your data back. We can, however, guarantee that our free version will show you a selection of messages, call history, photos and notes that can be retrieved from your Apple device or iTunes backup with the full version of the Enigma Recovery. If you are still struggling to recover the data you know you deleted please contact our support team on [email protected]. We’re here for you so you never have to worry about lost or deleted data again.

Yes, you can indeed export your data. Enigma Recovery has been developed to allow you to export your recovered and retrieved:

• Messages (Including SMS, iMessages and WhatsApp chat)
• Your Contacts
• Your Call history
• Notes and calendar entries

To an Excel, CSV or XML file. Photos and video files can be exported directly to your computer. Transferring your data back to your Apple device In the case of photo and video files it is easy to use iTunes to drag and drop these recovered files back to your iPhone, iPad or iPod Touch. We’ve written a short series of support guides that will help you to retrieve your data and then also provide advice on how to get this back onto your Apple device:

• How can I recover deleted iPhone messages?
• How can I recover deleted WhatsApp Messages on my iPhone?
• How can I recover my deleted iPhone calendar?
• How can I recover lost and deleted contacts from an iPhone?
• How can I recover my deleted call history on my iPhone?
• How can I recover deleted notes on my iPhone?

Our support team are on hand to help you export the data that Enigma Recovery has retrieved and recovered. Contact us at [email protected] or submit a support ticket and we will be in touch shortly.

Please click on each individual contact on the left side of the screen to see your SMS text messages seperately with the numbers and contacts names associated with the messages. If you’re still unsure how to find the contact details you need, please contact us at [email protected]. We’re here to help you retrieve and recover your much-needed data.

To retrieve your lost data from an encrypted (password protected) iTunes backup you will need to select the option to retrieve from an iTunes backup within Enigma Recovery. You will then be prompted to select the file that you would like to recover from. The software will recognise that the encrypted iTunes backup is password protected and you will receive a prompt to enter your password. While you will need to enter the correct password for Enigma Recovery to begin to retrieve your data there is no limit to the amount of attempts you can enter a password in our software. If you are unable to remember your password, Enigma Recovery will be unable to scan the file and retrieve your lost data. However you can still retrieve and recover data using an unencrypted iTunes backup. Our support team are available to answer your concerns and issues. Email [email protected] or submit a support ticket and we can help you recover and retrieve your much-needed data.

Your encryption password is the password you chose when setting up your iOS device in iTunes. If you have forgotten your encryption password we recommend that you try some of your frequently used passwords to find the correct one as you will not be penalised for incorrect entries. Unfortunately you cannot recover data if you are unable to enter the correct encryption password to an encrypted backup. However you can still retrieve and recover data using an unencrypted iTunes backup or your iOS Apple Device. For more information visit http://support.apple.com/kb/TS5162 Our support team are available to answer your concerns and issues. Email [email protected] or submit a support ticket and we can help you recover and retrieve your much-needed data.

This can happen if there has been an error in the installation of the Enigma Recovery. Please contact our support team at [email protected] for more assistance on solving this issue.

To recover from an iTunes backup file on an external hard drive, open Enigma Recovery and connect your external hard drive. Now select the option to retrieve from iTunes backup and click ‘Select backup’ to select your external hard drive manually as the backup file location. The software will start to process your iTunes backup and extract your data (see our product. It will then display the data it can find within Enigma Recovery and you will be able to export this to a CSV, Excel or XML file.

This can happen if there has been an error in the installation of the Enigma Recovery on your Mac computer. Please contact our support team by emailing [email protected] or by raising a support ticket on our website.