Android questions

Enigma Recovery | Support for Android users

Before you buy

What are the full list of features offered by the Enigma Recovery software?

Enigma Recovery can recover deleted Android: SMS text messages, contacts, call history, memos, calendar and WhatsApp chat.

You can also retrieve existing data types above and also photos, videos and internet history.

What Android devices are compatible with Enigma Recovery?

Please make sure that you check our compatibility list below to ensure that your device meets the minimum requirements. Enigma Recovery is compatible with:

  • Asus Nexus 7 on OS version 5.1.1, 6.0.1
  • HTC Nexus 9 on OS version 5.0.2
  • HTC ONE M8 on OS version 5.0.1
  • LG Nexus 5 on OS version 6.0.1
  • Motorola Nexus 6 on OS version 6.0.1
  • Samsung Galaxy Note 2 (EU model:GT-N7100) on OS version 4.4.2
  • Samsung Galaxy Note 2 (US model:SGH-T889) on OS version 4.4.2
  • Samsung Galaxy Note 3 (SM-N9005) on OS version 5.0
  • Samsung Galaxy S3 (GT-I9300) on OS version 4.3
  • Samsung Galaxy S3 mini (GT-I8190N) on OS version 4.1.2
  • Samsung Galaxy S4 (GT-I9505) on OS version 4.4.2 and 5.0.1
  • Samsung Galaxy S4 mini (GT-I9195) on OS version 4.4.2
  • Samsung Galaxy S5 (SM-G900F) on OS version 5.0.0
  • Samsung Galaxy S5 (SM-G901F) on OS version 5.0.2
  • Samsung Galaxy S6 (SM-G920F) on OS version 5.1.1
  • Samsung Nexus 10 on OS version 5.1.1
  • Samsung Tab 3 7.0 (SM-T210) WIFI model on OS version 4.4.2
  • Samsung Tab S (SM-T705) LTE/WIFI models on OS version 5.0.2

Our in-house team of developers are continually working on the software to comply with all the smartphones within the vast Android market. If you’re still unsure about the compatibility of the Enigma Recovery software with your device, please contact our support team on support@enigma-recovery.com. We’re here for you 24/7 so you’ll never have to worry about lost, hidden or deleted data again.

Does my Android device need to be rooted to work with the Enigma Recovery software?

Yes, Enigma Recovery can only scan Android devices that have been rooted.

Will rooting my Android device void my warranty?

Possibly, this will depend on the specific phone manufacturer. Please check the manufacturer’s website for more details on this. It is, however, possible to unroot your device and restore back to factory settings once your data has been recovered. For more information on this, see How to Unroot Your Android Device. For further advice on this topic, please contact our support team support@enigma-recovery.com.

What are the system requirements for using Enigma Recovery?

The Enigma Recovery software is compatible with Mac operating systems. To use the software, please make sure your computer or laptop meets the following requirements:

  • Mac OS X 10.7 and higher

Depending on your handset, you may also need to install additional drivers for your device to be compatible with the software. These drivers can be found on the website of your handset manufacturer. Please also ensure that you have a USB cable to connect your device to your computer.

If you have any further questions regarding systems requirements, please contact our support team here support@enigma-recovery.com. We’re here for you 24/7 so you’ll never have to worry about your deleted data again.

How successful is your software at recovering deleted data from Android devices?

Our aim is always to help you recover as much of your important deleted data as possible. Our current retrieval rate is over 94% successful.

The amount of data that we can recover depends on a number of factors including how much data is stored on your device, how long you have been using your phone for, and when you deleted the data you want to recover.

Whilst we cannot guarantee 100% recovery every time, we can guarantee that with our free trial, you will be able to see snippets of data, enough to confirm that the full version of Enigma Recovery does work. The free trial will also show you how many deleted files have been found on your device.

If you’re still not sure if our software is right for you, contact support@enigma-recovery.com and give us more information about your data loss and our team will be able to help you decide if our software can help. We’re here for you 24/7 so you never have to worry about lost, hidden or deleted data again.

Do I need to have my Android device to retrieve data?

Yes, to recover your deleted Android data, you will need to have your device available to connect to your computer or laptop.

Is your software safe to use?

Yes, our software is 100% safe for both your Android device and your data. When you connect your Android phone to your computer and run Enigma Recovery, the software will make a copy of your device database, which it will read from to display your retrieved and recovered data. If you’re still unsure, contact support@enigma-recovery.com, our team will be able to tell you more about our recovery process. We’re here for you 24/7 so you don’t have to worry about deleted data again.

Can I use Enigma Recovery to restore deleted data back to my device?

Yes. You can use Enigma Recovery with our Restore app (available on the Google Play store), to send deleted data back to your Android device. You can also export deleted and existing Android data to your computer or laptop in the following formats: PDF, CSV, XML, XLS, VCF (contacts only).

If you have any further questions on how to recover and retrieve data from your Android device contact us at support@enigma-recovery.com, we’re here for you 24/7.

Can the Enigma Recovery recover data from an unofficial ROM?

Possibly. There is no sure way to know whether you will be able to recover data from a custom ROM. Some are compatible while others aren’t. Please try the free version of Enigma Recovery to see if it will work with your device.

Recovering and retrieving your data

What types of data can Enigma Recovery recover from my Android phone?

With the Enigma Recovery software you can recover deleted Android:

  • SMS Text Messages
  • Contacts
  • Call History
  • Memos
  • Calendar
  • WhatsApp Messages
  • WhatsApp Attachments

You can also retrieve existing data from all the data types above and also:

  • Photos
  • Videos
  • Internet History

All data types found by the software can be exported to your Windows or Mac computer. If you’re still not sure if our software will be able to recover the data you need, contact our support team at support@enigma-recovery.com who will be able to help you. We’re here for you 24/7 so you don’t have to worry about lost or deleted data again.

Why is Enigma Recovery not recognising that my Android device is connected?

For the Enigma Recovery software to recognise your device, please ensure the following:

  • Your Android device is correctly plugged in for your computer to recognise.
  • The software is synced with the device. This can be done under the ‘Connect your storage unit’. Move the cursor over the list of devices shown (Android) and click the ‘Connect’ option that appears.

Please also ensure that you have downloaded and installed the necessary drivers for your Android phone. These can usually be found on the manufacturer’s website. If you are still having trouble connecting your device, please contact our support team at support@enigma-recovery.com who will be able to help you connect your device. We’re here for you 24/7 so you don’t have to worry about lost or deleted data again.

What is ‘de-bugging’ mode? Why do I have to enable this on my phone?

USB Debugging Mode is a mode that can be enabled on an Android device, after connecting the device directly to a computer or laptop with a USB cable. This mode is used to help establish a connection between the handset, and the PC with Android SDK.

What happens if the ‘de-bugging’ option fails to enable on my device?

To recover deleted data from an Android device with Enigma Recovery, USB De-bugging must be turned on. You may need to contact the device manufacturer to see how you can fix this issue.

Why can’t I see the data that I know is deleted?

Enigma Recovery is built to recover as much of your data as possible. Our current retrieval rate is over 94% successful. For a number of reasons we cannot guarantee 100% recovery for every user. This is due to:

  • Usage of the phone
  • Data being overwritten
  • Time since a message was deleted or lost from your device

We can however, guarantee that our free version will show you a selection of data that was found during a scan of your device. After upgrading to the full version, you will be able to view all data found during the scan. If you are still struggling to recover data you are certain has been deleted from your device, please contact our support team at support@enigma-recovery.com. We’re here for you 24/7 so you never have to worry about lost or deleted data again.

Can I save data that I have retrieved and recovered with the Enigma Recovery?

You can export and save all data (both existing and deleted) found by the Enigma Recovery, to your computer in the following formats:

  • PDF
  • XLS
  • CSV
  • XML
  • VCF

Simply select the ‘Export’ option from within the software once it has finished scanning your device, and select a location of your choice on your computer to save your data. If you’re still not sure how to export your data, please contact our support team at support@enigma-recovery.com. We’re here for you 24/7 so you never have to worry about lost or deleted data again.

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