Support & FAQs
Please click on “iOS” below to read the FAQs.
Please click on “iOS” below to read the FAQs.
Enigma Recovery offers a Money Back Guarantee on all our paid solutions and is available to all customers who have purchased directly from www.enigma-recovery.com.
We want to make sure you are completely satisfied with Enigma Recovery. Our free version is available to provide an overview of the data that you recover and retrieve before you purchase our full solution.
If you are struggling to recover or retrieve data using our software, our support team is on hand to help. Simply email [email protected] and they will help you use Enigma Recovery to retrieve and recover your much-needed data.
Circumstances where we may offer a refund
Please contact us within 30 days of purchasing Enigma Recovery to request a refund. We handle each request on an individual basis and reserve the right to withhold a refund at our discretion.
1. Technical failure
We understand that as with all software, there may be some technical issues with Enigma Recovery. In cases where customers experience technical difficulties with their software, please contact our support team at [email protected] who will work with you to resolve your issue. If your issue cannot be resolved we may offer you a refund. Refunds requested due to technical failure with the software will be handled on an individual basis.
2. Accidental purchase of multiple licenses
If you have accidentally purchased multiple licenses for the same product in error, please contact our support team at [email protected], who will be able to refund you for the additional licenses purchased in error. Please note that if you receive a refund for accidental purchases, you will not be refunded the cost to process your payment via Paypal or our credit card payment merchant. This processing fee will be deducted from your reimbursement (this cost is typically 3% or 4% of the order value).
Circumstances where we are unable to refund
There are a few circumstances where we are unable to offer a refund. These include:
1. Failure to check compatibility requirements before purchase or failure in your OS system.
We regularly update our software to ensure compatibility with operating systems (OS). You can find this information within our Release Notes. Before purchasing Enigma Recovery customers are also required to ensure that their iOS apple device and computer operating system meets our minimum system requirements. Please note that we are unable to offer a refund in circumstances where the software is not compatible with your operating system, or where there are firewall settings or anti-virus installed on your computer, which is preventing the software from functioning.
2. Failure to activate software due to internet connection
To activate and run the Enigma Recovery software, please ensure that you have a working internet connection, as an intermittent or failing internet connection can result in failure to activate the software. We are unable to offer refunds where your internet connection is not fully working and is causing issues with the software.
3. Operating system upgrades/changes after purchase
If you are using Enigma Recovery with one iOS apple device and computer and then upgrade either of these to one that is no longer compatible with our software, we are unable to offer a refund. In cases such as this we would advise that customers continue to check for updates to their software for enhancements to match later OS versions.
4. Customer changes their mind after purchase
If after purchasing the software you decide you no longer want the product we cannot offer a refund. We offer a free solution which will enable you to decide if the software is suitable for your needs. It is your responsibility to ensure our software will meet your needs.
5. Customer does not update Enigma Recovery when an update is available
We regularly update our software to include compatibility with new OS releases. If a customer does not update their software when there is an update available we are unable to offer a refund.
Please note, as per the terms of our license agreement, if you receive a refund you are required to uninstall the software from your computer. You may not reinstall or use the software without purchasing another activation code.
Whether you have the free version or our full solutions of Enigma Recovery you can download and install our software by:
Installing Enigma Recovery on Windows
If you are on a Windows operating system the installation process is different depending on your browser:
Enigma Recovery will now go through a series of screens that will allow you to view and agree to the terms and conditions and also choose where the software is installed on your computer.
Installing Enigma Recovery on a Mac
If you would like to run Enigma Recovery on a Mac you will need to:
Launching Enigma Recovery on Windows or Mac
Once the software has installed you can choose to either launch Enigma Recovery at the end of the process or you can access the software through a shortcut on your desktop (in Windows) or through your applications (on a Mac).
The first thing you will see on the initial launch is a license screen. Here you can either continue with the free trial version of Enigma Recovery or you can upgrade to one of our full versions of the software.
If you choose to upgrade you will need to purchase the full version and then enter your activation code.
Our Recovery and Retrieval support section has further information on how to recover and retrieve data from your iPhone, iPad or iPod after you have installed.
If you are still struggling to install our software please email [email protected] and get in touch with our support team. They are available 24/7 to help you with any questions or concerns that you might have.
This can happen for security reasons if there are too many reactivation attempts or incorrect password attempts in a short space of time. If you are seeing this message please contact us at [email protected], with your name and order number and we will be able to reset your activation code for you.
We’re sorry to see you go!
The uninstall process for the Enigma Recovery software is relatively straightforward, depending on whether you’re using a Mac or Windows PC.
If you’ve installed the software on a Windows PC, follow this simple process:
If you’re a Mac user, follow this quick and easy process:
If you’re uninstalling due to technical difficulty with our software, why not look at our ‘How To’ guides for data recovery here. You can also contact our support team at [email protected] who can help you get started. We’re here for you 24/7 so you never have to worry about lost or deleted data again.
The Enigma Recovery software is regularly updated as we continue to improve the software performance and compatibility. You can check for updates in your software settings, which will connect with our server and download the latest version for you (if required).
After you have purchased Enigma Recovery, either through www.enigma-recovery.com or through the free version of the software, you will be emailed an activation code.
Please check your spam or junk mail folder first to see if your activation email is in there.
If your activation email is not in your spam or junk folder and it has been 4 hours since you completed your purchase, please contact [email protected] and we will be able to re-send your code to you.
You will receive an email with your activation code shortly after your order has been processed.
This will be sent to the email address that you entered during the check-out process.
Please make sure to check your spam or junk mail as your activation email may go directly into this folder.
For any other questions or concerns regarding the activation process please contact [email protected], we’re here for you 24/7.
The software can be downloaded from our Features page. Please ensure that you download the correct version for your operating system.
Our support team are available 24/7 if you have any further problems downloading Enigma Recovery please email [email protected] and a member of our team will be in touch shortly.
If your software is still showing as the free trial version when you have the full version of Enigma Recovery please make sure that you have correctly activated your software. Please note that if you have clicked to buy the full version of the Enigma Recovery from within the software, you will need to close the software and relaunch it to activate.
To activate the software, enter your activation code on the license screen.
Once you have activated your software it will show as the full version of Enigma Recovery.
Our support team are available to help if you have any further questions or concerns. Please contact us at [email protected], we’re here for you 24/7.
We need you to enter a password when activating Enigma Recovery to protect your license and ensure our software is only used by you.
It also means that you can easily reactivate your software using your password if you have reinstalled Enigma Recovery.
Providing us with your email address means that if you ever forget your password we can easily send your password to you. We will also keep you posted on the latest enhancements to Enigma Recovery so that you know you are using the most up-to-date version of our software.
Our support team are available to help if you have any further questions or concerns, contact us at [email protected]. We’re here for you 24/7.
If you are experiencing difficulties in activating the full version of Enigma Recovery please firstly make sure you are entering the right activation code. Secondly please check that you have purchased the right software for your operating system (Mac or Windows).
We’re here to help 24/7 if you are still experiencing problems despite using the right activation code.
Contact our support team at [email protected] and let us know your email address and operating system and we will be in touch shortly to help you activate Enigma Recovery.
You might need to reactivate Enigma Recovery if you have had to reinstall the software.
If you need to reactivate but can’t remember your password you can request a password reminder through Enigma Recovery. This will be sent to the email address that used to activate and register the software. You can also contact our support team at [email protected] or submit a support ticket directly on our site.
We will need you to supply the email address that you purchased the software with, which we can then use to check our system and find your password.
To activate your Enigma Recovery software, follow this simple process: