What to Do When Your iPhone Won’t Connect to Wi-Fi

Compatibility: iOS 13 – 6 | iPhone SE / 11, 11 Pro, 11 Pro Max / XS, XS Max / XR / X / 8, 8 Plus / iPhone 7, 7 Plus / 6s, 6s Plus / 6, 6 Plus / 5C, 5s / 5 / 4s / 4 / 3GS / 3, iPad, iPod Touch

What to Do When Your iPhone Won’t Connect to Wi-Fi
What to Do When Your iPhone Won’t Connect to Wi-Fi
Device Tips Tutorials

Well the good news is, if you are reading this on your device you’ve managed to get an internet connection from somewhere, even if it’s not your iPhone. It’s unfortunate, but many iPhone users experience problems connecting their iPhone to a Wi-Fi connection after upgrading to iOS 7. The funny thing is, others experience connectivity issues after skipping an iOS update!

If you’re iPhone won’t connect to Wi-Fi  and the Wi-Fi button in your Settings appears to be greyed out and unresponsive, your problem may be an overheated Wi-Fi chip.

There are a number of tips and tricks you can try to get your iPhone to connect to Wi-Fi. However before you start drilling your way down the list, check and see if other devices are connecting. This way you can determine whether there is a problem with your Wi-Fi router.

(If the router is the problem, try switching it off along with your iPhone for 30 seconds. Then turn them both back on and see if the phone connects to the Wi-Fi. If it doesn’t, read on!)

Here is a list of Enigma’s top tips, ranging from the fairly simple to, the more complex iPhone Wi-Fi fixes. After each step try and connect your phone again. If it still won’t connect to the Wi-Fi, move on to the next step.

Restart your iPhone

Hold the sleep/wake button on the top of your phone down until you see the option to slide to power off. Now drag the slider to turn off.

Airplane Mode off.

Go to Settings, make sure the Airplane Mode is switched off. If this hasn’t done the trick, we recommend that, you perform an iTunes backup of your data before you go any further, just to be safe.

Forget Network

Go to Settings, General, Wi-Fi, select your Wi-Fi and choose ‘Forget this Network’. Now try finding the Wi-Fi connection again from scratch.

Reset iPhone

Hold the Sleep/Wake button as well as the Home button down for about 10 seconds, or until you see the Apple logo appear.

Update iOS Software

Check to see if you have upgraded your iPhone to the latest software setting. Go to Settings, General and select Software Update. At this point, if your iPhone still won’t connect to Wi-Fi  you must be getting pretty frustrated. Perhaps it will help to know that we’re all rooting for you. Keep going!

thumbs up

Reset Network Settings

Go to Settings, and ensure that, Airplane Mode is off. Then open General, Reset and select Reset Network Settings. (It’s important to know that the iPhone will now remove all saved Wi-Fi passwords, Bluetooth pairing records, VPN and APN settings).

Reset All Settings

Go to Settings, General, Reset and select Reset All Settings. (Please note that if you Reset All Settings on your iPhone, you will not lose any apps but your app settings will be removed).


No luck? You may want to try this last tip but be warned it…is a Wild Card. Why is it a Wild Card? Because it involves purposely over heating your iPhone and sticking it in the freezer afterwards!

This tip has worked for a lot of iPhone users with iPhone Wi-Fi connectivity problems. However others have strayed away from this method for fear of damaging the internal components of the iPhone. The choice it entirely yours, if you’re in for taking a risk proceed:

Blow-dry? Freeze

Run a blow-dryer over your iPhone for about a minute or until you see a message saying your iPhone is over heated. Then turn the phone off, place in a freezer bag and leave it in the freezer for about 10 minutes. *Please note there is a chance this method may cause potential damage to your phone.

If your iPhone still won’t connect to Wi-Fi contact Apple Support Services directly and see what they can do.

Have these tips helped you? Do you have any more tips to add? Please let us know below.

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Sarah McGregor joined the Enigma Recovery Team in June 2014. As Digital and Content Marketing Executive she writes help blogs and ‘How to’ articles for the website. When she isn’t writing, she enjoys connecting with our customers through social media and email.


  • mark at 6:14 pm

    hi my iphone 4 will not find my wifi or will it find any bluetooth devices and i have spoke to apple they just say get a new handset lol i have tried every thing youtube says do and still no luck works on mobile data just not wifi? any help will be a start many thanks mark…

  • Kayla at 12:48 pm

    I left home yesterday, my iPhone worked on my grandpa’s WiFi, I come home, and now it won’t connect to my home WiFi, when there’s never been an issue before.

    It can find the WiFi, and it will ask me for the WiFi password, and I put it in, but it continues to just spin like it’s trying to connect but never does.

    I’ve reset the phone, reset the network settings, unplugged my WiFi router, everything.

    • Jibran at 7:46 pm

      Hey Kayla. I have exactly the same problem like you described above. Left home, iPhone worked fine on a friend’s wifi, back home and it just won’t connect back to home network. Network visible, tries to connect but the circle just keeps spinning. Tried all the above methods but still can’t get it to work.

      Wondering if you somehow managed to get yours working again.
      Just got my new 5s 4 days ago.
      So disappointed.

    • Ryan at 1:06 pm

      Hi Kayla!
      I’m just now having the exact same problem as you 🙁
      I have no idea what to do about the wifi just loading and loading after being gone from home for a while.
      I was wondering if you ever got it to work and how… please respond if you know how to fix this!!

  • I am having problems with my wifi to it only works when i turn my iphone 4 off then on again tried reseting network settings and forget network but this is the only way it works to get wifi hope you can help carol

    • Hi Carol,

      If you’ve tried the tips in the article, try connecting your iPhone to a different WiFi network in a different location. If the phone does connect you’ll need to get assistance with your WiFi router. If you have trouble connecting your phone there as well you’ll have to contact Apple.

  • Unsuccessfully tried all the tips on my iPhone so I proceed with the Wild Card and amazingly it immediately started working, thank you!

  • Thanks. That worked for me. I selected FORGET NETWORK but that didn’t work. Then I shut down, restarted and went into WI-FI to submit the password for my home connection. It worked! Now I can update my icloud. Thanks!

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