Advice and tips about smartphones

What to Do When Your iPhone Won’t Connect to Wi-Fi


Well the good news is, if you are reading this on your device you’ve managed to get an internet connection from somewhere, even if it’s not your iPhone. It’s unfortunate, but many iPhone users experience problems connecting their iPhone to a Wi-Fi connection after upgrading to iOS 7. The funny thing is, others experience connectivity issues after skipping an iOS update!

If you’re iPhone won’t connect to Wi-Fi  and the Wi-Fi button in your Settings appears to be greyed out and unresponsive, your problem may be an overheated Wi-Fi chip.

There are a number of tips and tricks you can try to get your iPhone to connect to Wi-Fi. However before you start drilling your way down the list, check and see if other devices are connecting. This way you can determine whether there is a problem with your Wi-Fi router.

(If the router is the problem, try switching it off along with your iPhone for 30 seconds. Then turn them both back on and see if the phone connects to the Wi-Fi. If it doesn’t, read on!)

Here is a list of Enigma’s top tips, ranging from the fairly simple to, the more complex iPhone Wi-Fi fixes. After each step try and connect your phone again. If it still won’t connect to the Wi-Fi, move on to the next step.

Restart your iPhone

Hold the sleep/wake button on the top of your phone down until you see the option to slide to power off. Now drag the slider to turn off.

Airplane Mode off.

Go to Settings, make sure the Airplane Mode is switched off. If this hasn’t done the trick, we recommend that, you perform an iTunes backup of your data before you go any further, just to be safe.

Forget Network

Go to Settings, General, Wi-Fi, select your Wi-Fi and choose ‘Forget this Network’. Now try finding the Wi-Fi connection again from scratch.

Reset iPhone

Hold the Sleep/Wake button as well as the Home button down for about 10 seconds, or until you see the Apple logo appear.

Update iOS Software

Check to see if you have upgraded your iPhone to the latest software setting. Go to Settings, General and select Software Update. At this point, if your iPhone still won’t connect to Wi-Fi  you must be getting pretty frustrated. Perhaps it will help to know that we’re all rooting for you. Keep going!

thumbs up

Reset Network Settings

Go to Settings, and ensure that, Airplane Mode is off. Then open General, Reset and select Reset Network Settings. (It’s important to know that the iPhone will now remove all saved Wi-Fi passwords, Bluetooth pairing records, VPN and APN settings).

Reset All Settings

Go to Settings, General, Reset and select Reset All Settings. (Please note that if you Reset All Settings on your iPhone, you will not lose any apps but your app settings will be removed).


No luck? You may want to try this last tip but be warned it…is a Wild Card. Why is it a Wild Card? Because it involves purposely over heating your iPhone and sticking it in the freezer afterwards!

This tip has worked for a lot of iPhone users with iPhone Wi-Fi connectivity problems. However others have strayed away from this method for fear of damaging the internal components of the iPhone. The choice it entirely yours, if you’re in for taking a risk proceed:

Blow-dry? Freeze

Run a blow-dryer over your iPhone for about a minute or until you see a message saying your iPhone is over heated. Then turn the phone off, place in a freezer bag and leave it in the freezer for about 10 minutes. *Please note there is a chance this method may cause potential damage to your phone.

If your iPhone still won’t connect to Wi-Fi contact Apple Support Services directly and see what they can do.

Have these tips helped you? Do you have any more tips to add? Please let us know below.

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About the Author

Sarah McGregor joined the Enigma Recovery Team in June 2014. As Digital and Content Marketing Executive she writes help blogs and ‘How to’ articles for the website. When she isn’t writing, she enjoys connecting with our customers through social media and email.

117 thoughts on “What to Do When Your iPhone Won’t Connect to Wi-Fi

  1. hi my iphone 4 will not find my wifi or will it find any bluetooth devices and i have spoke to apple they just say get a new handset lol i have tried every thing youtube says do and still no luck works on mobile data just not wifi? any help will be a start many thanks mark…

  2. I left home yesterday, my iPhone worked on my grandpa’s WiFi, I come home, and now it won’t connect to my home WiFi, when there’s never been an issue before.

    It can find the WiFi, and it will ask me for the WiFi password, and I put it in, but it continues to just spin like it’s trying to connect but never does.

    I’ve reset the phone, reset the network settings, unplugged my WiFi router, everything.

    1. Hey Kayla. I have exactly the same problem like you described above. Left home, iPhone worked fine on a friend’s wifi, back home and it just won’t connect back to home network. Network visible, tries to connect but the circle just keeps spinning. Tried all the above methods but still can’t get it to work.

      Wondering if you somehow managed to get yours working again.
      Just got my new 5s 4 days ago.
      So disappointed.

    2. Hi Kayla!
      I’m just now having the exact same problem as you 🙁
      I have no idea what to do about the wifi just loading and loading after being gone from home for a while.
      I was wondering if you ever got it to work and how… please respond if you know how to fix this!!

  3. I am having problems with my wifi to it only works when i turn my iphone 4 off then on again tried reseting network settings and forget network but this is the only way it works to get wifi hope you can help carol

    1. Hi Carol,

      If you’ve tried the tips in the article, try connecting your iPhone to a different WiFi network in a different location. If the phone does connect you’ll need to get assistance with your WiFi router. If you have trouble connecting your phone there as well you’ll have to contact Apple.

  4. Thanks. That worked for me. I selected FORGET NETWORK but that didn’t work. Then I shut down, restarted and went into WI-FI to submit the password for my home connection. It worked! Now I can update my icloud. Thanks!

    1. I have this problem on android. I am connected to WiFi but websites never load. I got round it by installing an app called wififixer, which let’s me surf as usual, as long as the app is running. If I disable the app I cannot load any sites again.

  5. My phone (Iphone 5c) connects to the internet but it just drops and it won’t connect until I turn off my Wi-fi and phone, I don’t like doing it. What would you recommend

  6. FIXED!!!! I have been struggling with this for MONTHS!!! Nothing has worked.. Reset Network Settings – NO, Reboot Router – NO, Update to latest IOS – NO, Reboot iPhone – NO, Stand on one foot – NO. Here is the fix you have been waiting for: Log into your wifi router and disable WMM Power Save. I have been able to recreate the problem again and again. Turn WMM Power Save on and same old iPhone wifi problems. Disable it and viola’. it’s been a long road but it’s good to finally be at the end of it.

    1. Scott, how do you log into your wifi router (I’m a total fuzzie) to disable this? I’m convinced it’s something to do with router and not the phone–no connection issues except at home.

  7. My Iphone 4s is stuck in the off position. it will not let me turn it on. i’ve tried everything everyone had said on here except the router because its the phone not the router. Please Help!

  8. Anyone can help me, I have problem with my Iphone 4s, I already connected to wifi but i cant access to internet, I tried some suggestion but still not working. thanks to have effective solution.

  9. Tried it but the stupid thing still does not work, I was hoping I would get it to be able to at least work for my 40 min. bus ride to school like it used to. I didn’t mess with the settings or anything. It just stopped picking up hot spots all of the sudden. Thanks for trying though! (im not going to try the Wild card because if I messed my phone up my mom would kill me, with a couple of months worth of grounding *Sighs* I could not go without netflix, anime, or wizard101!) :3

  10. Same here. My iPhone 4s will NOT connect to my home wifi whatever I do. I tried forgetting the network but it just says ‘incorrect password’ when it is correct. My old phone and computer are fine and are not having ANY problems with the internet. I’m really worried about my phone because I’m only 12 and don’t want anything to happen to it…

  11. Hey guys I have the iPhone 4s I try to connect to the wifi but it says incorrect pass and I’m very mad sometimes it lets me enter but then the phone acts really slow and I’ve tried something’s can someone just help me I can’t live without my iPhone

  12. Hi, few days ago i left my phone in the table near the pool, after a while i check my phone and it overheated. I cool it down and then the wifi started not to connect. Should i try the freezee method? Is it possible that the overheated caused my wifi not working?

  13. My friend gave me an iPhone 4s as a gift a few months ago. Its beem working fine for the longest time until just a week ago it STOPPED WORKING. When i click on wifi none of the wifi networks will show up. Everyone else in the house has wifi except for me! My iPhone is not activated so i use it as an ipod. Maybe thats the issue? Do i need a new phone?? Any tips? I really need to get this fixed i have no way to communicate anymore!

  14. I have a Iphone 4S and my issue is that it’s not connecting to the Wi-Fi. In that case, that means my information has not be backup in 4 weeks. The thing about this is that my Wi-Fi works back and forth. It connects and then it disconnects. How do I keep it connected?

    Thank you so much? Frustrated

  15. hi i updated the 4s to IOS 8.4 now my password to the internet is incorrect have tried everything in my power on the phone with apple and still no luck. all other devices are working fine but i haven’t updated any of them because of this issue now the phone is worthless can only use the data but i need the wifi . Please help very frustrated at this point.

  16. Ikeep doing the freezer thing and the wifi came back but a few hours later it was gone again. Im tired of doing the freezer stuff. Can you please help me keep my wifi for good im using iphone 4s

  17. my iPhone lets me connect to the internet but wont actually let me use it. I know its not a problem with my internet because I am using it right now on my computer. I have also tried on my friends wifi and it wont work there either. I cant go on any apps that need the internet. I have tried resetting my phone settings so that they all go back to default and I have tried to restore it on iTunes but it wont let me because I have to turn off find my iPhone but it wont let me because to connect to icloud on my phone to turn it off, you need the internet, which of course my phone doesn’t have.
    i have also tried to disconnect my phone from icloud on my computer like it says on the internet but it still doesn’t seem to turn it off. i cant use 3g because its ran out and i cant even erase everything off my phone because it needs permission from icloud, which i thought i had disconnected from on my iPhone but obviously not, but to get permission you have to type in your password, which i do, and you need internet!!!!
    can somebody please help me, im getting so frustrated.

  18. mine is saying the same exact thing, I just woke up this morning and all of a sudden my wifi was disconnected so I go to connect it with our password and it won’t work so I’m using our data until I can manage to figure this out. And all of our other devices is my house are working perfectly fine.

    1. the same thing happened to me; internet is working fine on all other devices but on my phone (iPhone 6, iOS 8.4) it will connect for five seconds then say “incorrect password” but it is definitely the correct password. how did you all fix the problem?

  19. Everytime i connect to wifi, a screen pops up saying this ; SuccessSuccess but nothing else loads and the only option available is to cancel. What does this mean?!

  20. Hello There.
    I can’t connect to wifi since an hour ago.
    It was working just fine for ages.
    I select my wifi connection , it connects for a second then a greyed LOGIN screen comes up with http:// on top and connection disappears.
    All my other devices still connect just fine .
    Please help

  21. Hello,
    my iPhone 4 is struggling with conncecting to wifi since recently (1-2 weeks).
    I do get connected for most of the time, but then all of a sudden it will stop working for a few hours.
    The wifi symbol still shows up when I try to connect
    and it will show my phone as connected to the wifi for the whole time trying,
    but it won’t actually work for longer than a few seconds.

    I tried your solutions so far (everything besides the wild card – scared of that one) and usually one will work;
    for about a day and then it’s back to the beginning.
    I honestly don’t want to do all the resetting over and over again,
    because I’m afraid it might damage my phone at some point.
    Do you have any other suggestions for this case?

    Thanks in advance,

  22. I bought 2 iPhone 6 and the wifi connected on my one phone while it won’t connecting on the other phone and i tried these tips but still nothing pls help

  23. I have had similar problems and after rebooting, and trying nearly everything I chose “Other network” and manually typed in the details, even though the phone could see the network. This brought up the security type and I was able to select WPA, as per the router instructions. After then typing in the password (which on the iPhone was case sensitive for some reason, it finally connected.

  24. i just bought iphone 4s, can connect to cellular network. but cant connect to wifi.
    i tried freezer thing too. worked for few minutes then again not working.
    please help me :'(

  25. Hi.
    I have a iphone 5 and i can’t turn on the wifi or the Bluetooth. Can’t access my iCloud/itune account!!
    Tryid all the above solutions, and non of them worked…I’m now left with the dissicion of going for the “wildcard” solution…. Please help. My wifi does work on all other devices!!

  26. Tried everything including restarting iPhone & Hub etc., – it went on for daaaaays and cost me lots of 3G data – eventually reset BT Hub to defaults – its on the rear of the hub – you will need a knitting needle or biro point to reset it – Hey presto – Wifi working again.

  27. I have an iphone 4S, and it did the same thing. I disconnected my internet router, and it made my wifi work again. Hopefully that helps some people out.

  28. My Wi-Fi works perfectly fine because my other devices are on but I have a iPhone 5s my Wi-Fi was connected last night to infinity and it disconnected when I try to connect it only let’s me put in my password my keyboard won’t pop up for my username

  29. Mine’s an iphone4.

    It now only connects when in the same room as the router. And won’t connect to or even display any public networks. Won’t connect at work either.

    Very tedious.

    Have tried all suggestions aside from removing the back and tightening the antenna screw. May give that a go but it seems unlikely.

    Have done the freezer job with no success. I only gave it 10mins. Have seen some advice suggesting 30-60mins. Will try combining it with the hair dryer technique. Failing that I may try flushing it down the toilet.

  30. Julia,

    My phone is not connecting to wifi either. The wifi button is greyed out and there’s not an option to change it. However, I was able to to the update to my phone through iTunes while connected to the computer.

    I’ve tried all of the above tips with no luck. I’m getting ready to try the freezer tip, so hopefully it will work.

  31. I have the same problem with my iPhone 4s and nothing worked. Yesterday my wifi was fine, and I wake up and the wifi is greyed out which was so frustrating. I just put my phone in the freezer for 15 minutes and I’m waiting for it to thaw right now. Crossing my fingers, Apple really needs to work this problem out.

  32. UPDATE: Well it thawed and STILL has greyed out wifi. I’m so done with this phone, I’ve tried everything except replacing the wifi antenna. Anyone have any more good tips that worked for them 🙁

  33. My iPhone 4S says I have wifi, but when I try to use it, nothing works unless at certain times during the day. Everything works fine with my mobile data, and everyone else’s phone works with the wifi so its not the wifi. I tried everything, and I have even tested other people’s wifi. Its just my phone that has the problem.

  34. Hello,
    So recently (2 weeks) I found out while I was browsing Instagram, (classy, I know) my internet seemed slow. I checked my wifi just in case, then I stumbled that disconnected. (note: i don’t have cellular data) so I tried re connecting it and it couldn’t connect. This has happened to me before so I left it alone.
    It connected 5 minutes later and so I was okay. Then it stopped connecting. I went to the control center and it was greyed out. I went to the settings and the wifi slide box is white. I couldn’t slide it. I am unfortantly unable to connect to wifi anymore.

  35. The heating and cooling method worked for me as well but after a while the wifi turned of again and would not turn back on (grayscale). So basically be prepared to have to do the heating and cooling method again later on…

  36. none of those methods worked as my iphone is connected with the wifi but doesnt work while all the other devices using the same wifi work …… any thoughts?

  37. I Have An iPhone 5s . I’ve Always Been Connected To The Wifi At My House But It Diconnected & It Keeps Saying The Password Is Incorrect When It Hasn’t Been Changed . It Randomly Disconnected From The Wifi . All My Other Devices Are Connected .

  38. I’ve been having battery heating problems for a long while now and my phone’s wifi has been horrible and when in use its been heating up and cutting off and would restart and freeze for hours until the battery would die. Until the wifi finally stopped working completely and after a couple days and a reset finally went gray. I followed your ‘freezer’ trick after trying all the others and it worked!!! Thank you so much for your help.

  39. YOOOOO THE BLOWDRY FREEZE THING ACTUALLY WORKED!!!!!I was so scared to do it but afterwards I didn’t have any problems with my phone or connecting to internet!!

  40. Hi!
    I have a problem, a few days ago I’ve travelled to Croatia and now I’m staying at a little house. Every time when I’m on the internet it suddenly drops. And when I’m trying to reconnect it, it won’t work. This has never happened before. I’ve tried almost every step except the blowdry and freezer ones. I honestly don’t know what’s happened. So if any of you guys might know what I can do to make my phone (iPhone 6) work again, that’s be amazing. Thanks!

  41. The blowdry/freezer one worked for me!! I only put my phone in the freezer for 5 minutes tho, and I think it’s worth mentioning to anyone out there to make sure you blowdry the BACK of your phone, and not the front.

    Ahh I can’t thank you enough!!

  42. I have an iPhone 5s and it connects to the wifi, but it’s very finicky and slow. I’ve discovered its not the router as all my other devices connect well. Please help.

  43. None of these suggestions work for me. Just somebody help me. I tried resetting it like twice, and go into General first clicking reset, then clicking Reset Network Settings, I also first click General, then clicking on Reset All settings. But sadly nothing is working for my iPhone 5s.

  44. Hi, for me I can’t do one (forget network) because my Wi-Fi is blocked. I tried the reset one but didn’t work, although it worked with my iPad it didn’t work any other ones? Do I have to take my iPhone to apple if my Wi-Fi is blocked and can’t do anything? I tried to reset all content and settings but I need an apple ID and for that you need internet. What can I do?

  45. Thank god!!! it actually worked! I have tried every other method! (Except the Wild Card). The Forget Network>General>Settings is soo helpful! Thank you soo much

  46. Hello. My WiFi wasn’t working so I pressed the “forget” option and tried to put my password back in. It doesn’t work anymore. When I type in my password it loads for a few seconds and then it says “Unable to join “My WiFi name””. I did type the right password. The WiFi works on all my family member’s phone but me. Why?

  47. Thank you so much! I was getting so frustrated until I reset my network settings. My wifi is now working perfectly.

  48. My IPhone 4s isn’t connecting to my home WiFi but it connects to others WiFi. This has happened before but it just randomly reconnected. I was wondering if any of the tips worked for anyone with the same problem. Thanks

  49. Sarah, You’re a genius!
    My wife has been carrying an iPhone 4S about for the last few months without Wi-Fi connectivity, being solely reliant on 3G for data.
    I decided to try your high risk fix by overheating the handset and freezing for 10 minutes.
    Upon reboot it instantly recognised local Wi-Fi connections and after inputting our password it connected immediately.
    Thanks so much to you and the Enigma team!

  50. Hi,
    Tried everything including the tips to clear cache…just in case.
    Then, I restarted my router…BINGO! WIFI came up like a champ!

    Learned alot about my phone today. Thanks for all the tips.


    Méerida, México

  51. My iPhone 6s somehow cannot connect to my WiFi at home. It works fine at my school and my computer can connect to it easily. With my iPhone, I have to get close to the modem to get a signal. It’s a brand new phone that I had for at least four months now. My unlimited cellular data is also having troubles. Please tell me this tip will work

  52. Thanks so much! Resetting the wifi settings on my iphone 5s worked perfectly. I appreciate your advice on how to fix my wifi problem!

  53. my iphone 5c is just not working i tried everything to the point where i can even turn on the wife its all grey what do i to please help

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