What to Do When Your iPhone Won’t Connect to Wi-Fi

What to Do When Your iPhone Won’t Connect to Wi-Fi
What to Do When Your iPhone Won’t Connect to Wi-Fi
Device Tips Tutorials

Well the good news is, if you are reading this on your device you’ve managed to get an internet connection from somewhere, even if it’s not your iPhone. It’s unfortunate, but many iPhone users experience problems connecting their iPhone to a Wi-Fi connection after upgrading to iOS 7. The funny thing is, others experience connectivity issues after skipping an iOS update!

If you’re iPhone won’t connect to Wi-Fi  and the Wi-Fi button in your Settings appears to be greyed out and unresponsive, your problem may be an overheated Wi-Fi chip.

There are a number of tips and tricks you can try to get your iPhone to connect to Wi-Fi. However before you start drilling your way down the list, check and see if other devices are connecting. This way you can determine whether there is a problem with your Wi-Fi router.

(If the router is the problem, try switching it off along with your iPhone for 30 seconds. Then turn them both back on and see if the phone connects to the Wi-Fi. If it doesn’t, read on!)

Here is a list of Enigma’s top tips, ranging from the fairly simple to, the more complex iPhone Wi-Fi fixes. After each step try and connect your phone again. If it still won’t connect to the Wi-Fi, move on to the next step.

Restart your iPhone

Hold the sleep/wake button on the top of your phone down until you see the option to slide to power off. Now drag the slider to turn off.

Airplane Mode off.

Go to Settings, make sure the Airplane Mode is switched off. If this hasn’t done the trick, we recommend that, you perform an iTunes backup of your data before you go any further, just to be safe.

Forget Network

Go to Settings, General, Wi-Fi, select your Wi-Fi and choose ‘Forget this Network’. Now try finding the Wi-Fi connection again from scratch.

Reset iPhone

Hold the Sleep/Wake button as well as the Home button down for about 10 seconds, or until you see the Apple logo appear.

Update iOS Software

Check to see if you have upgraded your iPhone to the latest software setting. Go to Settings, General and select Software Update. At this point, if your iPhone still won’t connect to Wi-Fi  you must be getting pretty frustrated. Perhaps it will help to know that we’re all rooting for you. Keep going!

thumbs up

Reset Network Settings

Go to Settings, and ensure that, Airplane Mode is off. Then open General, Reset and select Reset Network Settings. (It’s important to know that the iPhone will now remove all saved Wi-Fi passwords, Bluetooth pairing records, VPN and APN settings).

Reset All Settings

Go to Settings, General, Reset and select Reset All Settings. (Please note that if you Reset All Settings on your iPhone, you will not lose any apps but your app settings will be removed).


No luck? You may want to try this last tip but be warned it…is a Wild Card. Why is it a Wild Card? Because it involves purposely over heating your iPhone and sticking it in the freezer afterwards!

This tip has worked for a lot of iPhone users with iPhone Wi-Fi connectivity problems. However others have strayed away from this method for fear of damaging the internal components of the iPhone. The choice it entirely yours, if you’re in for taking a risk proceed:

Blow-dry? Freeze

Run a blow-dryer over your iPhone for about a minute or until you see a message saying your iPhone is over heated. Then turn the phone off, place in a freezer bag and leave it in the freezer for about 10 minutes. *Please note there is a chance this method may cause potential damage to your phone.

If your iPhone still won’t connect to Wi-Fi contact Apple Support Services directly and see what they can do.

Have these tips helped you? Do you have any more tips to add? Please let us know below.

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Victor, our Social Media and Support Manager helps customers to get the most out of our products. He was formerly a professional dancer who came to Enigma Digital due to his interest in emerging tech trends


  • Mitesh at 10:46 am

    Thanks a lot. Solved my problem of my iPhone not connecting to my home wifi automatically.

    • Hi Mitesh,

      Thanks for your message – glad to hear that we were able to help you solve your Wi-fi issue!


  • Ashleigh at 8:14 pm

    Thank you for this. My phone is not updated, and this may be the problem, but the only way I can update my phone is if it’s on WiFi. How do I update my phone without using WiFi. (I cant connect to any network, regardless of location or type of connection.)

    • Hello Ashleigh,

      Thanks for your message. It is possible to update your iOS version without WiFi by connecting it to iTunes instead. You can find the detailed steps for this process directly on Apple’s website by clicking here.

      Hope this helps!


  • Joy at 3:14 am

    I’m using an iPhone 4s. I can use mobile data but can’t connect to any wifi network ,even no wifi list is shown when I search though I tried most of the tips provided by you.

    • Hello Joy,

      Thanks for your message – I’m sorry to hear that you still haven’t been able to connect to Wi-Fi using your iPhone. In addition to these tips, Apple has listed a range of steps to try and reconnect to Wi-Fi. You can read these directly on Apple’s website here.


  • Aleisha James at 12:55 pm

    Thank you so much this worked as i reset my settings, i tried the other steps but none worked thank you!!

    • Shaazia at 10:32 am

      Hi Aleisha,

      Thanks for your comment – glad to hear we were able to help you!


  • Justin DeGuglielmo at 12:37 am

    In settings it says I’m connected to the network, but no wifi symbol shows up on the top of the phone, and no connection can be utilized, have restarted, forgotten network, nothing’s working, pleasehelp

    • Shaazia at 6:19 pm

      Hello Justin,

      Thanks for your message! I’m sorry to hear that you are still having issues connecting your iPhone to Wi-Fi. There are additional tips directly on Apple’s website – hopefully, one of these may be able to help you. To find out more click here.

      Hope that helps and you are able to get reconnected to Wi-Fi!


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