Viber is one of the most trusted and secure instant messaging apps available. Losing Viber messages can happen to anyone – whether you deleted messages that you thought you would no longer need, you accidentally deleted messages or a failed OS upgrade caused data loss, the stress of losing important data is the same. If you have lost Viber messages that you need to get back, you can do so using one of our 3 methods below. If you do not have an iTunes or iCloud backup, do not worry! You can use Enigma Recovery to extract lost messages from your iPhone’s database.
Method 1: How to Restore Deleted Viber Messages from iCloud
Viber messages are not backed up by default, but you can opt into iCloud Viber backups via your iPhone settings. You can check if your iCloud account is set up to back up Viber messages by tapping on ‘Settings’ > ‘iCloud’, and ensuring that ‘iCloud Drive’ is turned on, with the Viber app also turned on.
If you have been backing up to iCloud since before your data was lost, you should be able to restore Viber messages from your last backup by going to ‘iCloud account’ > ‘Activate Viber’ > ‘Restore Now’ within the Viber app. This process can take a few minutes.
Enigma Recovery® Recover deleted iPhone data
Recover deleted Viber messages using your PC/Mac
Method 2: How to Recover Deleted Viber Messages from iTunes
When you sync your iPhone to iTunes or Finder (on Mac OS X 10.15 or later), a backup file including current Viber messages is created. To get this back on your device, you can carry out a full device restore from iTunes or Finder. Please note that this process will overwrite all the current data on your iPhone, so you will lose any files that have been created or settings that have been changed since your last backup.
If you are worried about additional data loss, there is an alternative: recovering Viber messages from a Finder or iTunes backup with Enigma Recovery. Our software allows you to view the backed-up messages on your computer, then export them as Excel or XML files for safe-keeping.
Step 1 – Download Enigma Recovery
Download Enigma Recovery on your Mac or PC then install and open the program.
Step 2 – Select ‘Recover from my iTunes’
Select ‘Recover from my iTunes’ from the menu on the left.
Step 3 – Pick the backup file
At this point, all the iTunes backup files will be available on the screen. Choose the one that contains the Viber messages that you wish to recover, and then hit the ‘Next’ button.
Step 4 – Select data types
Select ‘Viber’ as the data type and start the scan. This could take a few minutes, depending on how much data is available.
Step 5 – View Viber messages
To view the recovered messages, click onto the Viber tab after the scan has finished. Please note that the free trial is limited to 5 deleted and 20 existing files. To view all data, upgrade your software license.
Step 6 – Save Viber messages
To save your recovered messages to your PC or Mac as an XML or Excel file, go to ‘Export & Restore’ > ‘Export to desktop’ > Save to folder ‘Browse’ > ‘Export’. You will need the full version of Enigma Recovery.
Method 3: How to Recover Deleted Viber Messages from iPhone Without a Backup
If you are worried that you will not be able to recover your deleted Viber messages without an iTunes, Finder or iCloud backup, then rest assured that Enigma Recovery does not require you to have a saved backup, as it can recover deleted Viber messages directly from your iPhone. Whenever a Viber message or chat thread is deleted from your iPhone, this data is not immediately deleted but is instead retained in the device database for a certain amount of time, until it is overwritten. Our software can extract this data from its ‘lost’ state.
This method of recovery will also enable you to manage, preview and export specific Viber messages, without the potential loss of other recovery methods. Restoring your device from a backup file would overwrite any data since the point of your last backup. To find out how you can recover deleted messages straight from your iPhone, follow our simple guide below:
Step 1 – Download and install Enigma Recovery
Sitting at your laptop or computer, download the iPhone data recovery software Enigma Recovery.
Step 2 – Connect iPhone
Connect your iPhone to the computer. You will need to then trust the computer with your phone during this process.
Step 3 – Scan iPhone for messages
To scan your iPhone for Viber messages, click onto the type of data you would like to recover from your phone – ‘Viber’. Now start the scan.
Step 4 – View Viber messages
After the scan, you will be able to view Viber messages within the software. Click onto the ‘Viber’ tab to do this.
Step 5 – Save Viber messages
To save your messages, go to ‘Export & Restore’ > ‘Export to desktop’ > Save to folder ‘Browse’ > ‘Export’.
Is Enigma Recovery safe to use?
Enigma Recovery is completely safe to use and will not cause any damage to your device or your PC/Mac. Our software will make a backup of your device and use this backup to scan for deleted data.
How long will it take to recover my Viber messages?
The recovery process varies depending on how much data you have available on your device but Enigma Recovery can retrieve data as quickly as within minutes. If you just need to recover deleted Viber messages, we advise that you only select this data type before you start the recovery scan – this will speed up the recovery time considerably.
What format can I save my Viber messages in after I export them?
Our software can export Viber messages to a location of your choice on your Mac or PC, in several formats including CSV, XML, PDF, and Excel.
If you need any help at all using the Enigma Recovery software, please contact our Support Team via the live chat or visit our FAQs.