How to Recover Data from a Broken iPhone

How to Recover Data from a Broken iPhone
How to Recover Data from a Broken iPhone
Accidental Deletion Device Tips Tutorials

Our iPhones house so much precious information. It’s devastating to break, smash or lose them. We rely on them for messaging, audio and video calls, diary information, and let’s not forget our social media interactions. If you have broken or smashed your phone, one of the first things you might be worried about is recovering your data! Especially if your phone is a write-off so to speak. Well worry no more, this article will show you the steps you need to recover data from a broken iPhone.

Extracting data

Enigma Recovery is a powerful smartphone recovery software compatible with Mac and Windows devices. It is able to extract data from broken iPhones, iTunes backup files and iCloud backup files. To extract data from your broken device, you will need to be able to turn the device on and ‘Trust’ the computer with the device. Here’s what you need to do to recover data from your broken iPhone:

  1. Download Enigma Recovery and open the software
  2. Connect the device to your computer or laptop, or choose recover from backup
  3. Select iPhone backup (iTunes and iCloud only)
  4. Select data type and scan the device or backup file
  5. View existing or deleted data
  6. Restore or save data

Enigma Recovery offers you with three different options for data recovery. Apart from scanning the device directly within the software, you will be able to retrieve iPhone data from an iPhone backup. If you synced your phone to iCloud or iTunes, you will be able recover your data from an iPhone backup (tutorials below).

iPhone Accidents

iPhone data recovery software is simple to use. It is often needed when text messages are deleted by mistake, your device goes missing, or when your device is broken or stolen. After scanning your device or iPhone backup with the program, you are able to retrieve the following data types from your iPhone’s internal database:

  • Text Messages
  • iMessages
  • Contacts
  • WhatsApp history
  • Calendar entries
  • Notes
  • Call history
  • Kik messages
  • Viber messages
  • Photos (Camera Roll and Recently Deleted)
  • Videos (Camera Roll and Recently Deleted)
  • Internet history

Whether you have dropped your phone into water, or dropped it from a great height causing damage, there are a few methods to recover your iPhone data. there are also a few things you could do to repair your phone:

Recover iPhone data from Broken iPhone – No backup

Step 1 – Download Enigma Recovery

Whilst on your laptop or computer, download Enigma Recovery from this site. Install it to your computer and open to the start screen.

Step 2 – Connect iPhone to computer

To recover data from a broken device, you must be able to turn the device on and ‘Trust’ the computer. Connect your iPhone to the computer if you are able to do this with your broken device. If you cannot, please proceed to the tutorials below.

Step 3 – Select data type and scan

Select a data type to scan your iPhone for or ‘Select all’. Now start your scan. Your phone’s internal database will now be scanned for deleted data. The scan time will depend upon how much data is contained on your device.

Step 4 – View retrieved data

After the software is finished scanning your phone, you can click onto the different data tabs to view your retrieved iPhone data.

Step 5 – Saved data

To save retrieved data to your desktop computer or laptop, select: ‘Export & Restore’ > ‘Export to desktop’ > Select location in folder ‘Browse’ > ‘Export’.

Recover iPhone data from Broken iPhone – iCloud

Step 1 – Download and install Enigma Recovery

From your Mac or Windows PC, download the Enigma Recovery software from this website. Once the software has been installed, open to the start screen.

Step 2 – Select ‘Recover from my iCloud’

Select the option from the side menu – Recover from my iCloud

Step 3 – Log in

Not log into your iCloud account to let the software access and retrieve your data. The two-factor authentication enabled within the software will enable the most secure login. The software will not retain or remember your login details.

Step 4 – Select backup file

Select the backup file you would like to recover from. Use the date column to help you decide which backup to retrieve data from.

Step 5 – Select data type and scan

Select the data types you’d like to recover from the backup file or ‘Select all’. Now start the scan. The software will then scan your iCloud backup for all the data types you have selected. The time taken for the scan will depend upon how much data is in your iCloud backup.

Step 6 – View retrieved data

After the scan of your backup, you will be able to view your retrieved data. Click onto each data tab to view your retrieved iPhone files.

Step 7 – Save retrieved data

To save your data go to: ‘Export & Restore’ > ‘Export to desktop’ > Select folder in ‘Browse’ > ‘Export’.

Recover iPhone data from Broken iPhone – iTunes

Step 1 – Download and install Enigma Recovery

You can download Enigma Recovery to your laptop or computer from this website. Simply click ‘Download’ and install the software.

Step 2 – Select ‘Recover from my iTunes’

From the side menu, select ‘Recover from my iTunes’. The software will then retrieve all the backup files located on your computer.

Step 3 – Select backup file

Select the backup file you would like to recover from. Use the date column to find out when each file was created. This may help you choose.

Step 4 – Select data type and scan

Select the data types you would like to retrieve from the backup file, or you can ‘Select all’ to extract all data types stated. Then start the scan.

Step 5 – View retrieved data

To view your retrieved data, click onto each data type after the software has finished scanning your backup.

Step 6 – Save retrieved data

You can save data to your desktop computer by selecting ‘Export & Restore’ > ‘Export to desktop’ > Select folder ‘Browse’ > ‘Export’.

Enigma Recovery™

Recover lost iPhone messages, contacts and more using your PC/Mac

Compatible with Windows and Mac computers | Reviews (297+)


Sarah McGregor joined the Enigma Recovery Team in June 2014. As Digital and Content Marketing Executive she writes help blogs and ‘How to’ articles for the website. When she isn’t writing, she enjoys connecting with our customers through social media and email.


  • robert at 5:45 pm

    what if i can not put the code in to open the phone, since the screen is totally broken? will this program work and if it does not can i return for a full refund? There is a pressure crack on the screen.

    • Hi Robert,
      Thanks for commenting 🙂
      If you’re not able to enter your code into the phone or ‘trust’ the computer, you will need to try option 1 ‘1. Recover data from iPhone backup file’.

      If you have ever backed up your phone in iTunes, there will be an iPhone backup file on your computer that you can recover data from. And yes, don’t worry our software has a 30 day money back guarantee 🙂

  • stefano at 4:06 pm

    what if i have never backed up the iphone to the computer and its not trusted in my itunes? does this software work?

    • Hi Stefano,

      Thanks for commenting 🙂

      Depending on what state your phone is in, you can download the free version of Enigma Recovery and scan your phone to see if it can recovery anything.

  • Naay at 8:16 am

    What if my phone is completely blacked out, won’t charge or turn. Can I still do this? I’ve backed up my phone with my iCloud but I don’t think I sync with iTunes

    • Hi Naay 🙂

      In this case, you can scan your iPhone backup to retrieve your data.

      Yes if you created a backup in iCloud, you will be able to use the software to extract this backup. Hope that helps!

  • How to recover data from a broken iPhone it’s only the mini hard drive that’s in perfect condition I lost my son 2 years ago and the back of the phone is absolutely fine I’m looking for someone who can help me everything off his data from the hard drive in the iPhone

    • Hi Charlene,

      I’m sorry to hear about your loss! You can try the free trial of Enigma Recovery, to see if you can get anything back from your phone.

      If your phone is too damaged and is unresponsive when plugged into your laptop, you can try the option within Enigma Recovery, to recover data from a backup file. This will help you extract any data contained on your device when the phone has been previously synced to iTunes or backed up to iCloud.

      I hope that helps!

  • Randy at 4:22 pm

    Am I able to use enigma for an iPhone on a pc? My friend has a court case and evidence is on the iPhone and the screen on the phone is broken and need to retrieve text msgs and would like to know if I can connect the iPhone to my pc and retrieve the texts.
    Thank you.

    • Hi Randy,

      That’s right, just download the software to your computer or laptop. Then connect your iPhone and start the scanning process. the software will display any existing and deleted data found on the device.

      Hope that helps 🙂

  • Emma at 9:53 am

    Hi, my iPhone is disabled. The screen smashed and then it got dropped again, its bleeding inside. Then somehow due to this the security code was somehow being entered wrong (as phone malfunctioning) so it locked and disabled it. Apple have told me there is nothing they can do as this is a ‘security feature’ of the phone. Will Enigma be able to recover my photos, contacts and notes?


    • Hi Emma,

      Do you have an iPhone backup file? You may be able to recover your data with the Enigma Recovery software, if you have previously synced your phone in iTunes or iCloud.

      Download the free trial now, and see how much you can recover! 🙂

      Hope that helps

  • dee at 8:43 am

    Hi, My phone screen is broken and the led screen inside, Apple/other repair places are unable to help me as the phone is slightly bend and they cant fit a new screen in. I am unable to get through the password security feature. I have never backed up my phones through itunes so there is definitely no back up files. Is there anything i can recover here using Enigma?

  • Caroline Stocker at 12:15 am

    Can this software retrieve pictures that aren’t a part of the recently deleted file? And if the phone is water damaged? I’m not really concerned about the phone or anything else, really just all my pictures.

    Thanks, Caroline

  • Laura at 10:47 am

    I dropped My iPhone 5c tge screen is hanging off. It was still charged but you could get nothing on screen. It is now decharged and have tried to charge but nothing. I have tried other software and the computer dies not pick up iPhone. I need all my contacts and i have never backed it up is ut still possible to getvthe data for contacts thanx

  • Grace at 2:04 pm

    My iPhone is completely blacked out and I cannot access the screen. I also haven’t backed it up l. Can I recover anything using Enigma?

    • Hi Grace,

      Thanks for commenting!

      Unfortunately Enigma Recovery won’t be able to extract data from an unresponsive device.

      I would advise that you still download the free trial to see if the tool is able to retrieve anything at all from an iTunes or iCloud backuo.

      I hope that helps 🙂

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