Get in Touch

Need help with an Enigma product?

There are a number of different ways to get in touch with us if you need assistance with any of our products. To help you get the support you need more quickly, its helpful if you can include as much detail in your initial contact as possible. This includes information like which product you are using, your device and your operating system.

Visit our FAQs

Our Help portal is filled with lots of useful tips and frequently asked questions. We’re always adding to this information based on feedback we receive from our users, so it’s always worth checking to see if your query has already been asked and answered in our Support documentation!

Live Chat

Our Customer Support Agents are available to speak with via Chat Messenger. Click on the Live Chat in the bottom right hand corner on our website to start a conversation. We’ll usually respond to Chat requests within 2-4 hours on weekdays.

Email

Send our support team an email, detailing your issue. You can also attach any screenshots of the issue you’re experiencing, which can help us to resolve your issue faster. We typically respond to emails within 6-8 hours during the week.

Raise a Support Ticket

You can also raise a support query, by completing this form. We usually get back to you within 6-8 hours during the week. If you send your query during the weekend, we will respond on the following Monday.