Get in Touch

Need additional information? Interested in working together? We’re here to help, whatever your query

How can we help you?

Here at Enigma, we pride ourselves on providing solutions. Choose the option below that best suits your needs, and we’ll do our best to help!

Happy young lady pointing to iPhone recovery

I need to recover data

Need more information on our products or recovery capabilities? Visit our main iPhone recovery page.
Media screen image

I’m from the media

Are you from an online/offline publication? Get in touch with our marketing team, who will be happy to assist you.
Two people working together with iPhone

I’d like to work together

Have an idea for a business partnership? Send us an email with more details and we’ll get back to you!

Need help with an Enigma product?

There are a number of different ways to get in touch with us if you need assistance with any of our products. To help you get the support you need more quickly, its helpful if you can include as much detail in your initial contact as possible. This includes information like which product you are using, your device and your operating system.

Visit our FAQs

Our Help portal is filled with lots of useful tips and frequently asked questions. We’re always adding to this information based on feedback we receive from our users, so it’s always worth checking to see if your query has already been asked and answered in our Support documentation!


Send our support team an email, detailing your issue. You can also attach any screenshots of the issue you’re experiencing, which can help us to resolve your issue faster.

Raise a Support Ticket

You can also raise a support query, by completing this form

Our Support Team

We offer support via live chat and email, if you need assistance with any of our products.

James A. Baylon
James A. Baylon

Customer Support Team Leader
(Tier 3 Technical Support)

James has 13 years’ experience and is our Support Team Leader. He is an expert in Mac and Windows desktop software, troubleshooting and phone data recovery.

Alvin Suan
Alvin Suan

Customer Support Agent
(Tier 3 Technical Support)

Alvin has 7 years’ experience providing support to users across a range of technical issues. He specialises in Windows desktop software, troubleshooting and helping users recover deleted data.

Kent Alfeche
Kent Alfeche

Customer Support Agent
(Tier 2 Technical Support)

Kent has 9 years’ experience providing hardware and software support to users. He specialises in data recovery and data restore support.

Macbook Pro and iPhone with Enigma Recovery software

Try our free version 

To preview recoverable lost iOS data