Get in Touch

Need additional information? Interested in working together? We’re here to help, whatever your query

How can we help you?

Here at Enigma, we pride ourselves on providing solutions. Choose the option below that best suits your needs, and we’ll do our best to help!

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I need to recover data

Need more information on our products or recovery capabilities? Visit our main iPhone recovery page.
Colleagues discussing work

I’m from the media

Are you from an online/offline publication? Get in touch with our marketing team, who will be happy to assist you.
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I’d like to work together

Have an idea for a business partnership? Send us an email with more details and we’ll get back to you!

Need help with an Enigma product?

There are a number of different ways to get in touch with us if you need assistance with any of our products. To help you get the support you need more quickly, its helpful if you can include as much detail in your initial contact as possible. This includes information like which product you are using, your device and your operating system.

Visit our FAQs

Our Help portal is filled with lots of useful tips and frequently asked questions. We’re always adding to this information based on feedback we receive from our users, so it’s always worth checking to see if your query has already been asked and answered in our Support documentation!

Live Chat

Our Customer Support Agents are available to speak with via Chat Messenger. Click on the Live Chat in the bottom right hand corner on our website to start a conversation. We’ll usually respond to Chat requests within 2-4 hours on weekdays.

Email

Send our support team an email, detailing your issue. You can also attach any screenshots of the issue you’re experiencing, which can help us to resolve your issue faster. We typically respond to emails within 6-8 hours during the week.

Raise a Support Ticket

You can also raise a support query, by completing this form. We usually get back to you within 6-8 hours during the week. If you send your query during the weekend, we will respond on the following Monday.

Talk to us on the phone

We’re proud to be the only company in our industry offering telephone support to our users. If you require support before or after you purchase, Enigma is here to help you. Call us:

gb flag UK Support & Head Office:
+44 (0)121-726-4761

gb flag US Support:
+1 (424) 372-1641

Our Support Team

Our customer support team is available 24 hours a day from Monday to Friday, if you need assistance with any of our products.

James A. Baylon
James A. Baylon

Customer Support Team Leader
(Tier 3 Technical Support)

James has 13 years’ experience and is our Support Team Leader. He is an expert in Mac and Windows desktop software, troubleshooting and phone data recovery.

Alvin Suan
Alvin Suan

Customer Support Agent
(Tier 3 Technical Support)

Alvin has 7 years’ experience providing support to users across a range of technical issues. He specialises in Windows desktop software, troubleshooting and helping users recover deleted data.

Edwin Bibera
Edwin Bibera

Customer Support Agent
(Tier 3 Technical Support)

Edwin has 9 years’ experience and is focused on providing hardware and software support to users.

Kent Alfeche
Kent Alfeche

Customer Support Agent
(Tier 2 Technical Support)

Kent has 9 years’ experience providing hardware and software support to users. He specialises in data recovery and data restore support.