Record recovery pandemic results: 2020 ends well for Enigma Recovery
- 87 million lost iOS messages & pictures retrieved for customers in 2020
- Upsurge of demand in data recovery during Christmas and New Year
- 75% of customers use software to find messages; 10% to retrieve pictures
Recovery comes in many forms and as a provider of digital emergency support, Enigma Recovery’s data retrieval service has proved invaluable for separated friends and family worldwide, creating unprecedented customer demand over the past 12 months.
In 2020, over 85 million messages and pictures were retrieved for customers. 40% more people turned to Enigma Recovery during Christmas and New Year, a poignant time when messages and pictures served an even greater value for people unable to celebrate in one place with family and friends.
“This year has been unsurpassed with record numbers of people worldwide using our data recovery services” says Aldo del Bo, Chief Executive Officer at Enigma Recovery.
“Clearly the value of message and image content has never been higher. When people fear their precious data is lost, our recovery software provides fast relief, helping customers rapidly retrieve their messages and pictures. However, our New Year message for customers is prevention instead of cure! We want consumers to develop a “backup” mindset that helps the recovery process become even more effective.”
Helping customers back up as well as retrieve lost or deleted data will play a key customer service in the future when across the world, an upward trend in digital dialogue continues. Evidence shows that private messaging has taken a lead position as a means of connection and conversation in Enigma Recovery’s key markets including the US, Canada, UK and Australia.
According to the Australian Competition and Consumer Commission “Australians are increasingly turning to online private messaging to keep in touch with each other”. Ofcom in the UK reported that the nation is spending an average of 4 hours a day online with an 52% increase in private text messaging even before the pandemic!
In 2021, Enigma Recovery will celebrate its 10th year anniversary, planning a further year of growth in customer support. The business will take a lead position in data backup services developing a suite of subscription products that will help customers take even better control of their data.
For further information, comment or interview, please contact Matthew Rayner at Enigma Digital Ltd ([email protected]). Mobile: 07866 886139l