Support

SmartPhone Recovery Pro will recover data from all your iOS Apple devices. 100% guaranteed to not affect your current data, settings and smartphone. Our software will recover your SMS, your iMessages, WhatsApp chat,Contacts, Notes, Calls as well as your Calendar entries.

Support FAQs

Before you buy (12 articles) view all

What is the full list of features offered by SmartPhone Recovery Pro?

SmartPhone Recovery Pro has two main features: Recovery and Retrieval.

Recovery:

If you have your Apple device (iPad, iPhone, iPod) but don’t have any iTunes back-ups then our software will help you to recover your much-needed deleted data.  You can recover your deleted:

  • Messages (Including SMS, iMessages and WhatsApp chat)
  • Contacts
  • Call history
  • Notes and calendar entries

Retrieval:

If you don’t have your Apple device (iPad, iPhone, iPod), or your device has been damaged, SmartPhone Recovery Pro is on hand and will help you to retrieve that all-important data. You can retrieve your:

  • Messages (Including SMS, iMessages and WhatsApp chat)
  • Contacts
  • Call history
  • Notes and calendar entries
  • Photos and videos

Our software is available in Family and Enterprise options, both downloads will enable you to export your data to a CSV or XML file which you can then view on your desktop or even on your device.

If you’re still unsure if SmartPhone Recovery Pro is right for you, please contact our support team on support@enigma-recovery.com. We’re here for you 24/7 so you’ll never have to worry about lost, hidden or deleted data again.

I’m happy with the free version and now I want to buy. How do I purchase the Family or Enterprise option?

Brilliant, we’re happy you are satisfied with the free version. SmartPhone Recovery Pro makes it easy to upgrade your software.

When you are ready to make your purchase simply open the software and click on ‘Buy Full Version’. You’ll be taken directly to our checkout page where you can purchase the Family or Enterprise option.

If you’re still deciding which option to purchase why not look at the full list of features available or contact our support team at support@enigma-recovery.com who can answer any questions you have. We’re here for you 24/7 so you never have to worry about lost, hidden or deleted data again.

Installing your software (4 articles) view all

How do I download and install your software?

Whether you have the free version or our full solutions of SmartPhone Recovery Pro you can download and install our software by:

  1. Either:
    1. Download a free trial for Windows or Mac from our website
    2. Purchasing our full solution for either Windows or Mac

Your chosen version of SmartPhone Recovery Pro will automatically start downloading (if you have purchased our full solution you will also receive a link within your email receipt to download as well)

Installing SmartPhone Recovery Pro on Windows

If you are on a Windows operating system the installation process is different depending on your browser:

  1. In Internet Explorer a pop-up at the bottom of your screen will appear, click ‘Run’ and SmartPhone Recovery Pro will download.
  2. In Google Chrome a pop-up window will appear, click ‘Run’ and SmartPhone Recovery Pro will download.
  3. In Firefox find the file and double click to being the installation process (usually in your Downloads folder)

SmartPhone Recovery Pro will now go through a series of screens that will allow you to view and agree to the terms and conditions and also choose where the software is installed on your computer.

Installing SmartPhone Recovery Pro on a Mac

If you would like to run SmartPhone Recovery Pro on a Mac you will need to:

  1. Find the file and double click to open the contents of the folder,you can now drag SmartPhone Recovery Pro into your applications.

Launching SmartPhone Recovery Pro on Windows or Mac

Once the software has installed you can choose to either launch SmartPhone at the end of the process or you can access the software through a shortcut on your desktop (in Windows) or through your applications (on a Mac).

The first thing you will see on the initial launch is a license screen. Here you can either continue with the free version of SmartPhone Recovery Pro or you can upgrade to one of our full versions of the software.

If you choose to upgrade you will need to purchase the full version and then enter your activation code.

Our Recovery and Retrieval support section has further information on how to recover and retrieve your data after you have installed.

If you are still struggling to install our software please email support@enigma-recovery.com and get in touch with our support team. They are available 24/7 to help you with any questions or concerns that you might have.

How do I know if I have the latest version of SmartPhone Recovery Pro?

SmartPhone Recovery Pro is periodically updated to ensure that it compatible with the latest iOS updates released by Apple.

In any of our solutions (free or paid) you can find out if you have the latest version by clicking ‘Update’ from within the SmartPhone Recovery Pro.

The software will then connect with our databases and automatically download the latest version.

Activating your software (8 articles) view all

I’ve purchased SmartPhone Recovery Pro but I haven’t received my license key yet?

After you have purchased SmartPhone Recovery Pro, either through www.enigma-recovery.com or through the free version of the software, you will be emailed an activation code.

Please check your spam or junk mail folder first to see if your activation email is in there.

If your activation email is not in your spam or junk folder and it has been 4 hours since you purchased please contact support@enigma-recovery.com and we will be able to re-send your code to you.

Where will my activation code be sent?

You will receive an email with your activation code shortly after your order has been processed.

This will be sent to the email address that you entered during the check-out process.

Please make sure to check your spam or junk mail as your activation email may go directly into this folder.

For any other questions or concerns regarding the activation process please contact support@enigma-recovery.com, we’re here for you 24/7.

Recovering and retrieving your data (11 articles) view all

How can I recover deleted iPhone messages?

Smartphone Recovery Pro takes the stress out of lost or deleted SMS, iMessages or WhatsApp chat. Our software will help you recover and retrieve your much-needed data.

Recover deleted iPhone messages directly from your Apple Device

After you have installed our free version or installed our full version, open Smartphone Recovery Pro and connect your Apple device.

Smartphone Recovery Pro will firstly create a copy of your smartphone’s database. This 100% guarantees that your current setting and content remain protected, taking away one more worry.

The software will then start to process the copy of your database and extract the following content:

  • Messages (Including SMS, iMessages and WhatsApp chat)
  • Your Contacts
  • Your Call history
  • Notes and calendar entries

It will then display the data it can find within Smartphone Recovery Pro and you will be able to export this to a CSV or XML file.

Retrieving deleted iPhone messages from your iTunes back-up

The process for retrieving deleted iPhone messages from your iTunes back-up is very similar to recovering directly from your Apple Device.

You will need to open Smartphone Recovery Pro and select the option to retrieve from iTunes back-up. You will then be prompted to select the file that you would like to recover from.

Our software will then process your iTunes back-up and extract the following content:

  • Messages (Including SMS, iMessages and WhatsApp chat)
  • Your Contacts
  • Your Call history
  • Notes and calendar entries
  • Photos and videos

It will then display the data it can find within Smartphone Recovery Pro and you will be able to export this to a CSV or XML file. Your photos and videos can be exported directly to your computer.

If you are still struggling to recover deleted iPhone messages you can contact our support team on support@enigma-recovery.com who will help you troubleshoot and find your files. We’re here for you 24/7 so you never have to worry about lost or deleted data again.

How can I recover lost and deleted contacts from an iPhone?

Smartphone Recovery Pro takes the stress out of lost or deleted contacts from an iPhone. Our software will help you recover and retrieve your much-needed contacts.

Recovering lost and deleted contacts from an iPhone directly from your Apple Device

After you have installed our free version or installed our full version, open Smartphone Recovery Pro and connect your Apple device.

Smartphone Recovery Pro will firstly create a copy of your smartphone’s database. This 100% guarantees that your current settings and content remain protected, taking away one more worry.

The software will then start to process the copy of your database and extract your contacts (see our features list for all the information you can recover).

It will then display the data it can find within Smartphone Recovery Pro and you will be able to export this to a CSV or XML file.

Retrieving lost and deleted contacts from an iPhone from your iTunes back-up

The process for retrieving lost and deleted contacts from an iPhone from your iTunes back-up is very similar to recovering directly from your Apple Device.

You will need to open Smartphone Recovery Pro and select the option to retrieve from iTunes back-up. You will then be prompted to select the file that you would like to recover from.

The software will then start to process your iTunes back-up and extract your contracts (see our features list for all the information you can recover).

It will then display the data it can find within Smartphone Recovery Pro and you will be able to export this to a CSV or XML file.

Importing your contacts from a CSV or XML file into your iPhone

While Smartphone Recovery Pro can’t directly help you return your deleted data back to your Apple device you can use the CSV or XML it exports to add back deleted contacts.

There are plenty of apps within the iTunes store that will help you to import from a CSV and XML file.

If you have Google Mail, Microsoft Outlook, or Yahoo Mail (amongst others) you can also use these to add your contacts back to your phone with a CSV file. If you access your chosen email provider online (we recommend using your computer to do this stage), you can import the CSV file and then:

  1. In iTunes click on your iPhone’s name
  2. Click the ‘Info’ tab
  3. Select ‘Sync Contacts With’ and select your chosen email provider
  4. Click Apply

Your iPhone will now alert you that your contacts have been imported.

If you are still struggling to recover your deleted iPhone calendar you can contact our support team on support@enigma-recovery.com who will help you troubleshoot and find your files. We’re here for you 24/7 so you never have to worry about lost or deleted data again.